Baypoint is a fully independent and privately owned ship-broking & chartering house, freight forwarding and ship-agency Service Company based in the beautiful city of Newport Beach, California Our financial strength, global reach, strong reputation and innovation enable us to expand in step with our customers worldwide, responding to their needs and the changing demands of local, regional and global markets.
Baypoint focuses on the long-term commitments and lasting relationships with its customers, suppliers and partners. Our customers are central to everything we do. It is their ever-increasing demand for competitive solutions that drives us to refine and integrate our services to meet their needs. The Managers of the Company, who in many cases are also stake-holders, are totally hands on, with a wealth of experience in the business. The Company has a strong presence in most of its business lines and leadership in several of the shipping support services.
What we do
- Shipbroking & Chartering Services
- Freight Forwarding Services
- Ship Agency Services
The traditional & Core business of Baypoint Marine services, is Dry Bulk Shipbroking & Chartering services.,
Our freight forwarding & ship agency departments, aim to provide our customers with highest quality services by being proactive and continually improving our levels of service. “Managing a supply chain is complex, and every business is unique. We design a solution tailored to every business needs. Through our international network, we provide single solution source for the supply chain management. We offer & provide end-to-end supply chain solutions across the globe with full service, designed & optimized.
Baypoint has a well-established global chain of brokers, owners and agents network, offering a single-source solution to manage and transport freight. With an extensive team of experts supervising operations, we offer the best fit solutions with its unparalleled access to a vast agent network of air, ocean, rail or road transport facilities, all of which provides our customers with faster and wider access to vital markets globally.
We believe that long-term profitability is essential to achieving our business goals and to our continued growth. It is a measure both of efficiency and of value customers place on Baypoint services. Hence; quality of shipping services is focused on such means of utilization for customers’ satisfaction by providing kinds of integrated services that enhance the performance in external context.
it is important to note that the quality level by which we deliver to our final customers is the result of the quality management practices of each of our partners on the supply chain, and hence; each partner plays a significant role in the logistics of the shipping industry. There is evidence to suggest that improving the quality of all logistics operations and supply chain stages result in reduced costs, improved resource utilization, and improved overall system efficiency.
We also believe that the service quality practices are related to organizational performance and of course, lead to gain our customers’ satisfaction while providing reliable, distinguished services that comply with our strategies.
We exist to be the pre-eminent independent professional company for shipping logistics industry associated with logistics, supply chains and all shipping aspects throughout our professional heritage and affiliates.
We are dedicated to building long-term relationships with customers, staff and suppliers. We are committed to delivering integrated services to the Shipping, Logistics, Marine and related markets at the highest levels of quality and safety.
To achieve our goals, we are dedicated to the following standards:
- Ensure cost-effective, swift and reliable transportation for all customers.
- Strive for consistency with freight handling, paperwork and all other work procedures.
- Maintain an accurate tracking system from origin to destination.
- Insist on a rapid response to irregularities in order to minimize customer complaints and errors.
- Implement the quality policy to all personnel.
- Train staff to be experienced, courteous and willing to go the extra mile to service our customers and agents.
We also firmly believe in the fundamental importance of trust, openness, teamwork and professionalism, and pride in what we do. Our values are the foundation of our company success. They guide our decisions & our relationship with customers, partners, suppliers, employees & society in general.
- Innovation
- Commitment
- Performance
- Global reach
- Multi-modal services
- World-class expertise in designing, executing and
- Managing transportation logistics solutions.
- Most Competitive rates
- Superior customer service, security and quality
- Commitment to compliance
- Modern infrastructure facilities provide comprehensive logistics support
Through our Agent Service Centre Quality Assurance program, we ensure that offices and agents update key delivery status on time, while Quality Business Reviews monitor and measure claims ratios, on-time performance, EDI accuracy, equipment performance and other key transportation indicators.
Maintenance of the quality management system enables us to identify areas where there is room for improvement in the efficiency of procedures which means cost reduction, increase in productivity and continued improvement.
A proper implantation of a quality policy is the key factor that leads to a fluent dialogue with our clientele, supported by our flexibility towards their requirements to guarantee a perfect service.
Baypoint share in improving process efficiency through trustworthiness and security to customers.
For importers, the company is in constant contact with its clients regarding their cargo, arrival time, and swift delivery. For exporters, every possible effort is made to dispatch corporately, and clients are informed regularly of the progress.
As the quality of our services is paramount in the way we conduct our business, you can rest assured that the trust you place in us, is as sound as if you yourselves were handling the operation. All the while, we closely listen, advise and fulfil the objectives of our principals weather a shipper or shipowner, a charterer or a cargo receiver.
